Taking Stock

This survey report conducted from August through September 2004 seeks to query views on the application of Change Management as well as the competitive advantage of different methodologies including drawbacks and prospects. 562 questionnaires were reviewed and 45% of the survey's responses came from outside North America and Europe. Respondents included a vast array of private businesses, public services, development agencies, NGOs and universities. The report is broken into 4 parts:

• Part 1 introduces the concept of Change Management, objectives and methodology of the survey, and gives an overview on the geographical and institutional background of the respondents.
• Part 2 provides an analysis of the survey results with regard to practice, future and limitations of Change Management approaches. Each analysis is summarized in the form of a lesson learned. The results are disaggregated for geographical area, business sector, position and length of experience of the respondent.
• Part 3 is an A-Z of Change Management, briefly outlining 56 methods and approaches that are currently applied for initiating, facilitating and maintaining change processes.
• Part 4 describes three different scenarios of the future of Change Management. It answers strategic questions such as: How will Change Management processes of the future be organised? What will be the role of consultants in Change Management processes? Do we need new tools?

This survey is conducted by The Change Management Tool Box, a group seeking to support individuals, teams and organisations that aim to master any change they need.